SENIOR VICE PRESIDENT OF OPERATIONS

The Senior Vice President of Operations (SVPO) will join Stream Data Centers reporting to Michael Lahoud, Chief Operating Officer, and oversee the day-to-day data center business operations and personnel. The SVPO’s charter is to lead teams in the integration and performance optimization of Stream’s multiple, geographically dispersed state-of-the-art data center campuses. The SVPO will ensure the portfolio exceeds uptime requirements relating to existing SLA’s while delivering a high performing operational plan for future data center capacity in new locations as Stream grows.

An innovative operating executive with demonstrated experience leading teams toward a culture of best practice excellence is paramount to the success of this role. This chapter of Stream’s growth requires both an extemporaneous and critical thinker to apply innovation and technologies with material business process improvements and efficiencies. Demonstrated leadership in the empowerment of contributions from the team to work smarter is necessary. The establishment of operational processes, methodologies, policies, practices, and standards to ensure the highest level of client service and performance reliability is mandatory. Apparent command of critical facility system operations, maintenance, engineering and design principles, practices, and procedures are also crucial. An ambition to think and act strategically and articulate an effective vision for green techniques, procurement, buy vs. build, and other Total Cost of Operations considerations is a basis of criterion for success.

DUTIES & RESPONSIBILITES

The SVPO will direct and leverage the current team to fulfill the comprehensive list of specific responsibilities listed here:

­Data Center Operations Leadership – 

• Lead Stream’s data center footprint performance optimization by effectively managing all daily mission critical operations and personnel at data center sites. The SVPO will collaborate with the business leadership, local site Directors, other IT resources, and outside vendors to align the data center operational model with the needs of Stream’s existing and prospective clients.
• Establish a baseline service level for internal teams and partners and endeavor to implement improvements to operational efficiencies and service delivery. Deliver best practice SOP’s for Operations and Security as it relates to maintaining dashboards, following applicable codes and requisitions, and designing controls to optimize data center efficiency and reliability.
• Anticipate data center technology and market direction and integrate appropriate changes to operational practices to remain current with trends and solution providers.
• Lead, negotiate, and manage existing and prospective Stream’s owned asset and portfolio operating agreements.
• Lead, negotiate, and manage all vendor relationships relating to Stream’s owned assets and future investments where capital is expected to be deployed to upgrade existing assets or build to suit opportunities exist.
• Manage planning and implementation of enhanced building management systems that improved inventory tracking, capacity controls, and improved reliability. ­
• Implement measuring systems for power utilization effectiveness (PUE) and water usage effectiveness (WUE) that lead to a reduction in utility costs and carbon emissions. ­

Business & Personnel Leadership –   

• Implement and manage programs for safety, maintenance, process improvement, business continuity, and certification and qualification for personnel.
• Recruit, motivate, educate, and develop highly effective data center operations professionals. Continually enhance the team to ensure a culture rooted in innovation, collaboration, and effective execution. Solidify succession plans and make apparent directives and capabilities to meet strategic and operating objectives.
• Ensure the data center operations teams are empowered to achieve business objectives and goals. Deliver 100% uptime and reliability to ensure the highest possible client service and satisfaction resulting in retention, expansion, and reference ability. Utilize external benchmarks to establish performance metrics for internal and outsourced teams.
• Reengineer and strengthen organizational structure to keep pace with rapid growth and ensure company’s ability to meet operational, employee, financial, sales and service demands. Expanded facility and security groups to support uptime and service level agreements.
• Create Leadership Development Program for middle level managers and Management Programs for new managers to support company expansion and ensure succession capabilities. Create facilities and security certification programs to ensure personnel are property trained and qualified to support client’s complex and evolving demands.

Portfolio Operational Excellence –

• Ensure sustainable data center operations performance is optimized across the portfolio.
• Participate in and remain cognizant of Stream’s extended real estate investment value considerations and ensure operations decisions are aligned.
• Manage portfolio P&L with a keen eye toward profitability while integrating separate platform and asset operations.
• Oversight and management of the data center portfolio, including implementation of operational and service enhancements, monitoring performance, and internal reporting.
• Track and correct actual performance of portfolio versus plan. Present detailed plan to resolve performance deficits. Design, maintain, and report on key operational metrics.
• Orchestrate relationships with out-sourced facilities operations and service partners. Negotiate, audit and drive optimal service agreements. Present status and performance against target reports.
• Ensure company policies and legal guidelines are communicated across the organization and are followed at all times.

KEY QUALIFYING CRITERIA 

Data Center Operations Management – Demonstrated history of standardizing data center asset and platform operational performance excellence across significant sized, geographically dispersed data centers. Specifically adept managing client move-ins and movement.

Data Center Operations Playbook – Both a history of authoring the playbook but also implementing the necessary MOPs, SOPs, & KPI’s to normalize behaviors that increase performance, effectiveness, efficiency, and predictability.

Data Center Business & Personnel Leadership – Demonstrated knowledge of broader data center business and fiscal matters, as well as a history of hiring and training a high-performing and positively aligned personnel, organization, and culture.

Development & Capital Planning – History of inception to disposition to include due diligence on buy vs build, business case justification on upgrade / build decisions, site selection, design, construction, project management, commissioning, and through to ribbon cutting.  

Growth – Prior participation in the growth chapter of a digital infrastructure business making decisions impactful to value creation. Understands the commitment, conviction, and courageous decision making necessary and requires a unique blend of humility, servant leadership, and gravitas.

Culture – Alignment of core values with their vision, mission, and guiding principles which lead to excellence, fairness, and justice in the workplace. Stream epitomizes a level of conviction and self-accountability that leads to greater overall performance.

WHY CONSIDER THIS OPPORTUNITY WITH STREAM DATA CENTERS

Culture – Stream Data Centers’ culture embodies the dynamics of a start-up, focusing on smart, strategic thinking which leads to creative partnering. Stream Data Centers demonstrates its mission and principles with an intense sense of commitment, customer intimacy, and energy.

Earnings – Put your fingerprint on a new chapter in the industry with an emerging growth company poised for upscale market capacity demand and scale. The SVPO will dramatically impact the organization’s growth relative to plan while likely exceeding their own financial goals.

Executive Leadership – Stream’s Leadership Team’s precedent success and credentials sit firmly in the top echelon in the industry’s last decade of accomplishments. The confidence in the success this organization can provide to existing and prospective customers is a rare find for an already accomplished sales executive’s future career.

Focus – Less concerned with the market’s view and more focused on serving customer’s requirements effectively, Stream Data Centers plans to win through an intense commitment to change the colocation procurement industry by remaining nimble, scalable, and quick to respond, at scale.

Financial Strength – Stream is unique in the whole of the market in that they privately finance their deals which allows a great deal of opportunistic creativity and flexibility for client’s requirements. One size or solution does not fit all. Stream has the capacity, interest, and ability to construct deals customers need.

COMPENSATION

The compensation package for the SVP Operations will be determined relative to the final candidate’s current circumstance and specific requirements. The package is expected to include a competitive base salary, annual performance compensation, health benefits, and long-term incentive compensation.

SEARCH PROCESS

Following a thorough exchange of information relating to company information, resume, and key qualifying criteria, CFS Partners anticipates recommending a short list of candidates to Michael Lahoud, COO, in October 2021. Finalists will meet with additional members of Stream’s executive leadership team. The selected finalist will be presented with a compelling and competitive offer contingent on background check and thorough references.